Contact information

We are a small Australian team and we answer our own messages. Whether it is a question before you buy, an order update or a problem after delivery, here is how to reach us.

MICHELLE NICOLA

Address: 292 Grafton Street, Glen Innes NSW 2370, Australia
Email: support@dressnova.shop
Phone: +61 2 6732 6694
Support hours: Monday to Friday, 9:00 am to 6:00 pm (AEST)

Response times

Emails are answered within one business day. Messages received at the weekend or on public holidays are answered on the next business day. Including your order number helps us reply faster.

Order and delivery enquiries

For a delivery question, include your order number and the tracking link you received. For a product that arrived thawed, damaged or incorrect, send photos of the parcel and product within 48 hours of delivery so we can resolve it quickly.

Wholesale and business enquiries

For wholesale, restaurant supply or partnership enquiries, email support@dressnova.shop with a short outline of what you need and we will route it to the right person.

Contact information